Partner Support

Registration is only through the official registration form. Provide accurate details (legal name, NIF/CIF, tax address, contact, etc.). Aura Viva reviews every application (up to 10 business days) and may approve or reject it freely.

If you are accepted, you will receive by email your partner code and a link to activate your partner account and set up your payment method.

Before contacting us, make sure the answer is not on this page. If you cannot find it, email us at socios@auraviva.shop (in English, partner@auraviva.shop) or use the available form.

We reply within up to 48 business hours (sooner in urgent cases). Our hours are Monday to Thursday 8:00 to 17:00 and Friday 8:00 to 15:00 (UTC+1).

All partners get the same digital kit of images, videos and reels, ready for social media, websites and points of sale. You will find them in Marketing Tools, inside your partner panel.

You may not edit, crop or recolor the material without written authorization. You will get email updates with new collections, seasonal campaigns and content by sector.

For brand use, see Terms – Advertising.

As a partner, you are not responsible for after-sales support for the end customer. Normally, the customer contacts Aura Viva directly through Contact or the official channels.

Exception: if you buy in your own name for that customer, you take on the contact and routing of support to our team.

Compatible with modern phones with NFC enabled. On our FAQ page you will find where to scan, how to enable NFC, compatibility and what to do if it does not work.

You have a personalized URL (found in your partner panel) to share on WhatsApp, email or social media, and a personal code that gives your clients 10% off and assigns the commission to you.

They do not stack: the system always applies the first method the customer uses.

You earn a single commission of 15% on your sales, with no tiers or targets. The calculation base is the base price (excl. VAT); it excludes shipping and tips, and there is no commission on returned or refunded products.

Your clients get 10% off when they use your code. That is the base discount; during occasional campaigns you may offer temporary codes with a bigger discount.

If your application is approved, you will receive an email to activate your partner account and set up your payment method. If you cannot find it, email socios@auraviva.shop.

Payments by bank transfer to accounts in Spain, on the third Friday of each month. Set up your payment method before you start recommending. Manage your links, sales and commissions in your partner panel.

You do not have to issue anything: Aura Viva prepares your invoice for you (self-billing), in your name and on your behalf, with the approved commissions of the month, 21% VAT and the IRPF withholding that applies to you.

We email it to you before the 10th of the following month. You have 5 calendar days to check it and tell us about any discrepancy at socios@auraviva.shop; after that it counts as accepted. We pay you by bank transfer on the third Friday of that month.

Keep your tax details and IBAN up to date in your partner account so the invoice is correct. Full details in section 6 of the Terms.

Use only official Aura Viva materials and represent the product truthfully. Respect the brand identity (do not alter logos or messages without written permission) and keep your contact details and your tax and legal obligations up to date.

If you buy in your own name to deliver to an end customer (for example, a jewel already set up), you will be responsible for routing after-sales support with that customer and for the correct personalization of the order.

The following are prohibited: spam and unsolicited messages, misleading advertising, buying ads on “Aura Viva” keywords without permission, selling Aura Viva products or materials on marketplaces (Amazon, eBay, etc.), altering or reselling brand materials, and manipulating tracking (cookie stuffing, forced clicks, etc.).

Non-compliance may lead to immediate removal and loss of unpaid commissions.

You must comply with the Terms and Conditions. Either party may end the relationship without penalty, unless otherwise agreed. After termination, links and codes are deactivated, and only commissions for prior, non-returned sales are paid.

We will notify you by email when there are new models, seasonal promotions or catalog changes. Keep your email up to date so you do not miss anything.

It is how you work with Aura Viva if you want to include our jewelry in your own services, for example in a wedding package or a memorial service. You buy each jewel at 20% off the website price and charge your client the price you choose.

There is no commission: your profit is your margin.

Businesses and self-employed professionals with a CIF/NIF in Spain who offer services to end clients: wedding and family photographers, wedding planners, funeral directors, shops and similar. We review every application and may approve or reject it freely.

Fill in the professional account form with your business details and your CIF/NIF. We check that your tax details match; attaching your certificate of tax status (certificado de situación censal) speeds this up, whether you are self-employed or a company.

We email you within a few working days. Once approved, we activate your account and send you your professional code.

You order on the website like any customer. At checkout, sign in with the email of your professional account and apply your code: 20% comes off the jewel price.

The code is personal, only works with your account and does not combine with other discounts.

No. You can order a single jewel at a time, whenever a client wants one. You pay when you place the order.

You decide. We recommend our website price as the retail price so your client sees a consistent price, but the final price is entirely up to you.

Important: you may only deliver the jewelry as part of your own services to your own clients. Reselling it separately is not allowed on any channel (marketplaces such as Amazon, eBay, Wallapop or Vinted, online shops, social media or physical shops).

After the purchase you receive the link to activate the gallery by email. You can set it up yourself (photos, videos and timelines) and deliver the jewel ready, or transfer ownership to your client from the app so they manage it.

Make sure you have your client's permission for the photos and videos you upload.

Yes. At checkout, enter your client's address as the shipping address. We ship within 48 working hours.

If you need a full invoice in your business name, ask socios@auraviva.shop with your order number.

As a business purchase, the 14-day consumer right of withdrawal does not apply. If a jewel arrives damaged or does not work, write to us and we will check it and replace it.

Yes, both are compatible. Your own purchases do not earn affiliate commission, and your professional code does not combine with your affiliate code.