Terms of service

Version 1.3 – Effective from: 1 September 2026

Aura Viva Digital S.L. | Tax ID (CIF): B88841044 | Calle Marqués de Campo 13, 46007 Valencia, Spain

1. General Information

a) This website is operated by Aura Viva Digital S.L. ("Aura Viva", "we", "us", "our").

b) By placing an order, you accept these Terms and Conditions.

d) These terms do not affect the rights granted to you by the Spanish General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), Directive 2011/83/EU, or Directive 2019/770/EU on contracts for the supply of digital content and services.

e) To place an order you must be of legal age (18) and have the legal capacity to contract.

2. Product Description

a) Our jewellery contains an integrated NFC chip that, when a compatible smartphone is brought near, opens a personalised web page with the images the customer has uploaded to their gallery.

b) Each product is made of 316L surgical stainless steel, with a polished finish or an 18-karat gold coating applied using PVD technology (Physical Vapor Deposition). The material is hypoallergenic and resistant to everyday wear. Ordinary daily wear applies; however, with intensive use, the gold plating will eventually wear off and the piece may scratch.

c) Some of our pieces incorporate genuine natural stones that are hand-cut. As these are natural materials worked by hand, each piece is unique and its tone, colour, veining or texture may vary from the images shown on the website, which are indicative only. These variations are inherent to the nature of the material and its hand-cutting, and do not constitute a defect in the product. Provided they do not affect the integrity or functionality of the piece, such differences in tone and colour shall not give rise to replacement, refund, or a claim for lack of conformity.

3. Customer Responsibility and Content

a) By uploading content (images, videos and voice notes), you confirm that you hold the necessary rights for its use and that it does not infringe any laws or third-party rights, including copyright (for example, over music or sound recordings).

b) The gallery is set up after the order is received, by following the activation link included in the purchase confirmation email. It is the customer's responsibility to complete this setup.

c) Check your device's NFC compatibility before purchasing: auraviva.shop/pages/nfc-check.

d) If your device is not compatible and you did not carry out this check, no returns or refunds will be accepted on this ground.

e) Phone cases and accessories: Certain cases (especially metal ones or those with magnets), magnetic mount plates, very thick cases or protectors may hinder or prevent NFC reading. For a correct reading, we recommend holding the phone without a case or removing such accessories. This behaviour depends on the user's device and does not constitute a defect in the product.

f) Prohibited content: uploading unlawful, defamatory content, content inciting hatred or violence, sexual content involving minors, or content infringing third-party rights is prohibited. Aura Viva may remove such content and suspend or restrict access to the gallery at any time.

g) Notice and takedown: Aura Viva acts as a data hosting service provider and does not actively monitor content uploaded by users. Anyone may report the presence of allegedly unlawful content or content infringing their rights by writing to contact@auraviva.shop, indicating the link and a description. We will assess the report and, where appropriate, remove the content and/or restrict access.

4. Prices, Taxes and Payment

a) Prices are shown in euros (€) and include applicable taxes unless expressly stated otherwise.

b) We accept the payment methods indicated at checkout. Payment is charged upon order confirmation.

c) We will issue a receipt or electronic invoice at the customer's request.

5. Gallery Plans: Esencia and Infinita

a) Each piece includes, free of charge, the Aura Viva Esencia plan, which allows you to store up to 75 photos and add captions in the linked gallery.

b) The Aura Viva Infinita plan is an optional one-time upgrade that expands capacity to 1,000 photos, 50 videos and 50 voice notes, and includes gallery personalisation (background themes, colour, language and layout), the ability to add co-owners or editors, Live Mode for events, and a timeline. There is no subscription or monthly fee of any kind.

c) The purchase of the Infinita plan is a one-time, permanent payment. Once activated, access to the expanded features remains active for life, subject to the provisions of section 6.

d) The Infinita plan is purchased exclusively through the store and is linked to the customer's specific gallery via a unique identifier generated at the time of purchase.

f) Should Aura Viva Digital cease to exist, we would grant a period of 90 days, subject to prior notice, to download all content from your Infinita account.

6. Digital Service and Gallery Access

a) The Aura Viva gallery is a digital service accessible through any compatible browser on iPhone and Android. No app download is required.

b) The gallery may optionally be protected with a personal 4-digit PIN that the customer sets during setup. By default, the gallery is public (accessible with the link); if the customer enables the PIN, it becomes private and that code will be required to access it. The owner may decide at any time whether their gallery is public or private.

c) Aura Viva will apply reasonable technical measures to ensure the availability and security of the service. However, we cannot guarantee 100% availability and will not be liable for temporary interruptions beyond our control.

d) Security and loss or theft: if the gallery is public, anyone with the link can access the content; if the owner has enabled a PIN, that code must also be entered. In the event of loss, theft or compromise of the product, you must notify Aura Viva by emailing contact@auraviva.shop. Once we receive the notification, we will deactivate or restrict access as quickly as possible. Aura Viva will not be liable for unauthorised access occurring before the notification.

e) If you share your link or allow others to access your gallery, you give your express consent and release Aura Viva from any liability for the subsequent use of that content.

f) Storage of the content included in your order is free for as long as Aura Viva Digital S.L. remains in operation. In the event of ceasing activity, we will notify customers at least 90 days in advance and will enable them to download their content before the definitive closure of the service.

g) Any future premium service will always be optional and will not affect access to the contracted plan.

h) You may request the deletion of your gallery and all associated data at any time by emailing contact@auraviva.shop. Such a request will be processed within a maximum of 30 days.

i) The content of your gallery is stored on servers located in the European Union.

7. NFC Personalisation and Encoding Policy

a) The NFC chip is encoded with a unique, non-predictable URL generated by Aura Viva before shipping.

b) Before shipping, we carry out a quality control check to verify the correct functioning of the NFC chip.

c) Once encoding and the shipping process have begun, the order is considered personalised and does not admit cancellation or refund, except for an error attributable to Aura Viva.

d) It is the customer's responsibility to ensure device compatibility before purchasing.

8. Shipping

a) Shipping times and conditions are shown at checkout at the time of purchase and include order tracking.

b) Incorrect addresses provided by the customer or returns due to repeated absence may entail additional reshipping costs.

9. Receipt and Risk

Risk passes to the customer at the moment of receiving the product. Check the package upon receipt and, if you notice external damage, note it on the carrier's delivery note and contact us within 48 hours.

10. Cancellations and Returns

a) Cancellation is possible up until the moment the order is handed over to the carrier (approximately by the end of the day from order confirmation). This depends on whether that day's shipment has already left, and we cannot guarantee that we will manage to stop it in time.

b) The right of withdrawal regulated by Royal Legislative Decree 1/2007 does not apply to products made or personalised to the consumer's specifications. Since the NFC chip of each piece is encoded exclusively for each order, the product is personalised in nature and is exempt from the right of withdrawal, except for a manufacturing defect attributable to Aura Viva.

c) The above does not limit the rights that current legislation grants the consumer regarding the guarantee for lack of conformity.

d) Regarding the Aura Viva Infinita plan (digital content and service), upon activating it the customer requests and consents to its immediate performance and acknowledges that, once activated and performance has begun, they lose the right of withdrawal with respect to that plan, in accordance with Directive (EU) 2019/770 and Spanish consumer legislation.

11. Procedure for Defective Products

To make a claim, send an email to contact@auraviva.shop including:

Order number (shown in the purchase confirmation email).
A detailed description of the problem.
Photos or videos showing the defect.
Proof of NFC reading on at least one alternative device (Android and iPhone if possible).
If the files are large, upload them to a service such as WeTransfer and send us the link.

12. Warranty

a) We offer the 3-year legal guarantee of conformity established by Spanish legislation (Royal Legislative Decree 1/2007, amended by Royal Decree-Law 7/2021) against lack of conformity, manufacturing defects, or failure of the NFC chip not caused by improper use, counted from the date of receipt of the product.

b) The warranty does not cover: normal wear, aesthetic scratches, breakage from impact, damage caused by harsh chemicals, improper handling, or NFC reading problems arising from phone cases or covers, metal or magnetic plates, environmental interference, or use other than the reading instructions (recommended orientation and distance), provided the chip passed the quality control prior to shipping.

c) 316L stainless steel is water-resistant under normal everyday use conditions. However, the warranty does not cover damage caused by prolonged immersion, salt water, or direct exposure to chemicals.

13. Limitation of Liability

a) Aura Viva will not be liable for: NFC incompatibility not verified by the customer, failures of external services beyond our control, errors in image uploads by the customer, or loss of sentimental value associated with the content. Aura Viva's maximum liability is limited to the amount paid for the product.

b) Aura Viva will not be liable for the impossibility or difficulty of NFC reading arising from the customer's cases or covers, magnetic mounts, proximity to metals or other external interference, when the product has passed the quality control prior to shipping.

14. Intellectual Property

The customer retains all rights to the images, videos and voice notes they upload to their gallery. Aura Viva retains the rights to its brand, designs, software and own content.

15. Privacy and Data Protection

a) We process your personal data in accordance with our Privacy Policy and Regulation (EU) 2016/679 (GDPR).

b) The images, videos and voice notes you upload to your gallery are used solely to provide the contracted service and are not transferred to third parties.

c) You have the right to access, rectify, erase and port your data, as well as to object to its processing, by sending a request to contact@auraviva.shop.

d) If you believe that the processing of your data does not comply with the regulations, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.

e) The content and data associated with your gallery are stored on servers located in the European Union.

16. Online Dispute Resolution

In accordance with Regulation (EU) 524/2013, you can access the European online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr. Our contact email for this purpose is contact@auraviva.shop.

17. Modifications

We may update these Terms by publishing the new version on our website. The effective date will be indicated at the beginning of the document. Continued use of the service after changes are published implies acceptance of the new terms.

18. Governing Law and Jurisdiction

These Terms are governed by Spanish and European Union law. For the resolution of disputes, the parties submit to the courts of Valencia, without prejudice to the mandatory jurisdictions that consumer regulations grant the customer.

19. Contact

Aura Viva Digital S.L.
Tax ID (CIF): B88841044
Email: contact@auraviva.shop
Address: Calle Marqués de Campo 13, 46007 Valencia, Spain
Web: www.auraviva.shop

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